Return Policy
Garmin Return Policy
Garmin offers 30 Days Free Returns on eligible items. Please review the return window, item condition requirements, return instructions, refund timing, exchange details, and customer support contact information before starting a return.
Return Summary
30 Days Free Returns
Eligible items may be returned within 30 days. Customers must contact customer service first to receive the correct return instructions and return details. Returns sent without contacting customer service first may not be accepted.
Return Window
Return requests must be started within 30 days of receiving your order.
Free Returns
Approved eligible returns are free under our 30 Days Free Returns service.
Refund Timing
Refunds are processed within 3–15 days after the returned item is received and inspected.
Eligibility
Return eligibility and item condition
To qualify for a return, items should be in returnable condition and include the parts, accessories, packaging, manuals, and other materials originally included with the product whenever possible.
| Return Requirement | What It Means |
|---|---|
| Return window | The return request must be made within 30 days of receiving the order. |
| Item condition | The item should be unused, undamaged, clean, and suitable for inspection. |
| Original contents | Include accessories, manuals, charging cables, bands, parts, and packaging that came with the item. |
| Proof of purchase | Include your order number and the email address used at checkout when contacting support. |
| Return approval | Contact customer service before sending any return. Returns sent without prior instructions may not be accepted. |
How to Start
How to start a return
Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
- Include your order number.
- Use the email address connected to your order.
- Tell us which item you would like to return.
- Briefly explain the reason for the return.
- Wait for our return instructions before sending anything back.
Do not send a return to any address found online or on a package label unless our customer service team specifically provides that return instruction for your order.
Return Shipping
Return shipping cost
Garmin offers 30 Days Free Returns for eligible approved returns. Return shipping details will be provided by customer service after your return request is reviewed.
Customers must contact customer service first before sending any return. Returns sent without contacting customer service first may not be accepted.
Not Eligible
Non-returnable items
Some items may not be eligible for return depending on their condition, product type, or sale terms.
Used or damaged items
Items that show wear, misuse, damage, missing parts, or signs of alteration may not qualify for a return.
Missing contents
Returns may be refused or adjusted if required accessories, packaging, manuals, or included components are missing.
Final sale items
Items clearly marked as final sale, if any, are not eligible for return unless the item arrives damaged, defective, or incorrect.
Refunds
Refund process
After we receive and inspect your returned item, we will notify you of the return status. Approved refunds are processed within 3–15 days after the returned item is received and inspected.
Refund timing may vary depending on your payment provider. Any original payment method processing delays are controlled by the payment provider and may take additional time to appear on your statement.
Exchanges
Exchange requests
If you need a different item, model, color, or size, contact customer service first. Our team will review your request and provide the available return or exchange instructions for your order.
Exchange availability may depend on product stock and item eligibility. Please do not send an item back for exchange without receiving return instructions from customer service.
Order Issues
Damaged, defective, or wrong items
If your order arrives damaged, defective, incomplete, or different from what you ordered, contact Garmin customer service as soon as possible so we can review the issue.
Please email [email protected] with your order number, the email address used at checkout, a description of the issue, and clear photos of the product, packaging, shipping label, and any visible damage.
Need Help?
Contact Garmin support
For return instructions, refund questions, exchange requests, damaged items, wrong items, or eligibility help, contact Garmin customer service at [email protected].
Please contact our customer service team before sending any return. Returns sent without contacting customer service first may not be accepted.
